Q – What products does Zip
sell?
A – Zip sells a comprehensive range of products to meet
all your needs for instant boiling and chilled drinking water
as well as a range of washroom products. Please browse the
on-line catalogue
Q – How do I select the right product for
my needs?
A – Please click on Products at left for a product overview. For more detailed technical information as well as installation instructions and user guides please click on Specification at left.
Q – Where can I buy Zip products?
A – Zip products can be purchased at all major
plumber’s merchants and electrical wholesalers
throughout Australia.
Q – My filter needs changing - what should I do?
A – Zip offers a filter replacement service to ensure that your filter is changed regularly and to recommend the right filter for your needs. Please call Zip Service on 1800 460 222 or email filterchange@zipheaters.com.
Q – Do you sell products direct to end users?
A – No, products are distributed through our
network of wholesale distributors throughout Australia.
Q – Who is my local Zip Sales Representative?
A – Zip has offices throughout Australia. Please call 1800 638 633 to enquire about your closest Zip office or agent.
Q – Who can install my Zip heater?
A – Zip maintains a network of fully trained
service technicians throughout Australia. Please call 1800 460 222 for more information.
Q – Do you provide servicing and maintenance
for Zip products?
A – Zip service engineers operate throughout
Australia and offer a comprehensive servicing and maintenance
of
Zip products as well as products from other manufacturers.
Q – Where can I buy spare parts for my Zip
product?
A – Spare parts can be purchased by contacting
major plumbing merchants and electrical wholesalers
throughout Australia.Call 1800 638 633 for more information.
Q – What do I do if my Zip product develops
a fault?
A – Please call Zip Customer Care on 1800 460 222 quoting the product model and serial number.
